Refund Policy

At Crust & Craft Pizzeria, your satisfaction is our top priority. We're dedicated to providing delicious pizzas and a delightful dining experience. If for any reason you're not entirely pleased with your order, we invite you to review our Refund Policy.

Cancellation Policy

You may cancel your order without charge at any time before the cooking process has started. If you wish to cancel your order after it has begun being prepared, we may charge a cancellation fee to cover the cost of ingredients and labor.

Refund Eligibility

In the event that you receive an incorrect order, or if your food is not up to our usual standards, please contact us immediately via +39 0584 962233 or through our website coppermeadow.site. In most cases, we will offer a replacement or a refund to your original method of payment, provided that:

• You contact us within 24 hours of receiving your order.
• The item(s) have not been fully consumed.
• You return the item(s) in the original packaging, if applicable.

Non-refundable Items

Please note that certain items might not be eligible for a refund. These include:

• Gift cards.
• Custom orders specifically made to your instructions.

If your situation doesn't fall under the criteria above, please still reach out to us, and we will assess your case individually.

Refunds Process

Once your refund request is received and inspected, we will send you a notification of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at +39 0584 962233.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email or call us at +39 0584 962233.

Refund Contact Information

If you have any questions regarding our Refund Policy, please contact us at:

Crust & Craft Pizzeria
Pizzeria Vista Mare
Via Garibaldi 72, 55049 Viareggio LU
Italy
Phone: +39 0584 962233

Modifications to Refund Policy

We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website coppermeadow.site.

This Refund Policy was last updated on March 30, 2023.